Training Courses. Diversity Training. I Understand You: Capitalizing on Workplace Diversity. Course Outcomes. This diversity course will. Outline the business case for diversity. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of the participant materials prior to the session(s). Through hands- on activities, participants will learn the organizational and personal benefits of tolerance. Using Business Training Works' signature diagnostic tool, The Communication Jungle, participants will learn to identify their own behavioral styles and those of their coworkers and clients in order to adjust for better communication. This section includes discussion of cultural differences and emphasizes the need to understand other communication styles. A discussion of how those stereotypes help perpetuate intolerance will follow, along with recommendations on how to break the cycle of stereotyping in the workplace. Participants will learn how to focus on the speaker, empathize with what is being said, analyze the message, and respond appropriately. They will engage in several rounds of practice listening during which they will pinpoint their biggest challenges for additional attention. This lesson reviews the importance of non- verbal communication signals and their affect on the communication process. By recognizing these signals, participants will learn cultural and gender differences communicated by body language. This segment focuses on learning to listen better to challenging speakers and those from different backgrounds. Unfortunately, they often miss the point, miss out on facts, or miss an opportunity to communicate that they really understand the speaker. This component focuses on the difference between open- ended and closed- ended questions and when to use each. Occasionally, those conflicts can lead to a virtual work stoppage when, from the very beginning, . In this portion of the training, participants will evaluate several case studies and determine whether agreeing to disagree is an option. They will then practice using the technique to communicate a point of view. DIVERSITY TRAINING. COURSE . PROGRAM. Course Reminders. Our onsite training courses and webinars are available to groups. How to Write Training Objectives. Identify what you want out of your training and then go from there to fill out the rest of your training objective list. Diversity o Objective 2. Make diversity training courses and other in-house resources. Diversity Strategic Plan. Schedule this diversity course / training program / workshop / seminar / class for your group. Where can I find diversity training? Who teaches diversity in a fun and engaging way?
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August 2017
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